Legal
Privacy policy
Introduction
Pearly Locus Pty Ltd trading as Pearly Locus Medical ("Pearly Locus Medical", "we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:
- visit or use pearlylocusmedical.com
- create or use an account
- purchase or enquire about products or services
- request a quotation
- communicate with us by telephone, email, WhatsApp, social media or other channels
- interact with our online marketplace
- register as a healthcare professional, business customer, vendor or supplier
- request financing or payment-related information
- subscribe to newsletters, marketing communications or other content; or
otherwise interact with Pearly Locus Medical.
Pearly Locus Medical is committed to processing personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), the Promotion of Access to Information Act 2 of 2000 ("PAIA"), the Electronic Communications and Transactions Act and other applicable legislation.
By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Where the law requires your consent, we will request that consent separately.
Who We Are
The responsible party for personal information processed through the Pearly Locus Medical website and related services is:
Pearly Locus Pty Ltd trading as Pearly Locus Medical
Registered/Business Address: Office 905/906 Apollo Building 210 Du Toit Street Arcadia Pretoria 0002 Gauteng South Africa
Telephone: +27 12 054 5368
WhatsApp: +27 82 235 6179
General Email: [email protected]
Customer Email: [email protected]
Website: pearlylocusmedical.com
The company's designated Information Officer or authorised privacy contact will oversee privacy and information-access matters.
What Personal Information We Collect
Depending on how you interact with Pearly Locus Medical, we may collect the following categories of personal information:
3.1 Identification information
This may include:
- name and surname
- company or organisation name
- identity or registration information where legally required
- username
- account information; and
other information necessary to identify you.
3.2 Contact information
This may include:
- email address
- telephone number
- mobile number
- WhatsApp number
- physical address
- delivery address
- billing address; and
other contact details.
3.3 Transaction information
Where you purchase products or services from us, we may process information relating to:
- products purchased
- quotations
- orders
- invoices
- delivery information
- returns and refunds
- payment status
- customer-service interactions; and
transaction history.
Payment card information may be processed directly by our authorised payment service providers rather than being stored by Pearly Locus Medical.
3.4 Business and professional information
For healthcare professionals, organisations, vendors, suppliers and business customers, we may collect:
- business registration details
- professional information
- VAT information
- purchasing information
- supplier information
- banking or payment information where required
- company contact details; and
information required to establish or maintain a business relationship.
3.5 Communications
We may retain information contained in communications you send to us, including:
- emails
- WhatsApp messages
- website enquiries
- customer-service requests
- quotation requests
- feedback; and
other correspondence.
3.6 Website and technical information
When you use our website, we may automatically collect certain technical information, including:
- IP address
- browser type
- device type
- operating system
- pages visited
- approximate location derived from technical information where applicable
- referring website
- date and time of access
- website interaction information; and
information collected through cookies and similar technologies.
Information You Provide Voluntarily
You may browse certain areas of our website without providing personal information.
However, certain services require information from you. For example, we may need personal information if you:
- create an account
- place an order
- request a quotation
- request product information
- request financing information
- register as a vendor
- subscribe to communications
- contact customer support
- request delivery
- submit a form; or
participate in a promotion or campaign.
If you choose not to provide information that is necessary for a particular service, we may not be able to provide that service.
How We Use Personal Information
We may process personal information for purposes including:
5.1 Providing our services
We may use personal information to:
- create and administer customer accounts
- process orders
- provide quotations
- process payments
- arrange deliveries
- process returns and refunds
- provide customer support
- respond to enquiries
- communicate regarding products and services
- administer our online marketplace; and
provide other services requested by you.
5.2 Business administration
We may use information to:
- maintain business records
- manage customer and supplier relationships
- administer accounts
- conduct internal reporting
- prevent fraud and misuse
- manage disputes
- recover amounts owed
- maintain our systems; and
comply with applicable laws.
5.3 Improving our website
We may analyse website usage and customer interactions to:
- improve website functionality
- improve navigation
- understand product interests
- improve our marketplace
- develop new services
- improve customer experience; and
identify technical problems.
5.4 Marketing
Where permitted by law, we may use your information to communicate with you about:
- Pearly Locus Medical products
- promotions
- special offers
- new products
- healthcare information
- newsletters
- events
- educational content
- Pearly Locus Medical Insight; and
other products or services that may be relevant to you.
Electronic direct marketing will be conducted in accordance with applicable law, including POPIA.
You may unsubscribe from marketing communications at any time.
Legal Bases For Processing
Depending on the circumstances, Pearly Locus Medical may process personal information where:
- you have provided consent
- processing is necessary to perform a contract with you
- processing is necessary to take steps at your request before entering into a contract
- processing is required by law
- processing protects a legitimate interest recognised by law; or
another lawful basis under applicable legislation applies.
Where consent is required, you may withdraw your consent, subject to legal or contractual limitations and the consequences of withdrawal.
Special Personal Information And Health Information
Pearly Locus Medical operates within the healthcare and medical supply environment.
We therefore recognise that certain information may receive enhanced protection under POPIA, including health information and information concerning children.
Our website is primarily intended for the purchase, supply and distribution of healthcare and medical products and services.
Unless specifically required and lawfully permitted, we do not seek to collect detailed medical histories or diagnoses through the general online store.
Where special personal information is processed, we will do so only where permitted or required by applicable law and will apply appropriate safeguards.
Customers should avoid submitting unnecessary medical or other sensitive information through ordinary website enquiry forms, email or WhatsApp.
Online Marketplace And Third-Party Vendors
Pearly Locus Medical may operate as an online healthcare marketplace connecting customers with products and suppliers.
Where applicable, personal information necessary to fulfil an order may be shared with the relevant vendor, supplier, distributor, logistics provider or other service provider.
For example, information may be shared where necessary to:
- fulfil an order
- arrange delivery
- process a return
- respond to a customer enquiry
- provide product support
- process a quotation; or
provide another service requested by the customer.
Vendors and service providers receiving personal information are expected to process that information lawfully and only for authorised purposes.
Pearly Locus Medical does not authorise vendors to use customer information for unrelated marketing or other purposes without an appropriate lawful basis.
Payment Information
Payments made through our website may be processed through third-party payment service providers.
Depending on the payment method selected, these providers may process information such as:
- name
- contact details
- order information
- payment information
- transaction information; and
fraud-prevention information.
Payment service providers operate under their own privacy policies and terms.
Pearly Locus Medical does not intend to retain complete payment-card details where those details are processed directly by an authorised payment provider.
Financing And Credit-Related Enquiries
Pearly Locus Medical may offer or facilitate financing-related options, including applicable rental, instalment, purchase-order or other financing arrangements.
Where you request financing, we may need to collect or disclose information necessary to assess or process your request.
Where an independent finance provider, credit provider or financial services provider is involved, that provider may process your information under its own privacy policy and applicable legislation.
We will not represent that a financing application has been approved unless the relevant authorised provider has confirmed the approval.
Cookies And Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files or identifiers that may be stored on your device when you visit a website.
We may use cookies to:
- enable essential website functions
- remember preferences
- maintain shopping-cart functionality
- support account functionality
- understand website usage
- improve website performance
- measure marketing effectiveness; and
provide relevant website content.
Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, security or other website services.
You may configure your browser to reject or delete cookies. Certain website functionality may be affected if essential cookies are disabled.
Where required by law, we will provide appropriate cookie choices or consent mechanisms.
Analytics And Website Performance
We may use analytics and technical tools to understand how visitors use our website.
This may include information relating to:
- pages viewed
- products viewed
- searches
- clicks
- browsing sessions
- device information
- referral sources; and
general website activity.
We use this information to improve the performance, security and functionality of our website and online marketplace.
Third-party analytics providers may process information in accordance with their own privacy policies.
Social Media, Whatsapp And Other Communication Channels
Pearly Locus Medical may communicate with customers through channels including:
- telephone
- website chat
- SMS; and
other digital communication platforms.
Information submitted through third-party platforms may also be subject to the privacy policy and terms of that platform.
Customers should avoid sending unnecessary sensitive personal information through social media or ordinary messaging channels.
Sharing Of Personal Information
We may disclose personal information where reasonably necessary and lawful to:
- employees and authorised representatives
- vendors and suppliers
- distributors
- logistics and delivery providers
- payment service providers
- technology providers
- website hosting providers
- IT and cybersecurity providers
- professional advisers
- accountants and auditors
- legal advisers
- financing or credit providers
- insurers
- regulators and government authorities; or
other authorised third parties.
We may also disclose personal information where required:
- by law
- by a court or lawful authority
- to protect our rights or property
- to prevent fraud or unlawful activity
- to protect the safety of individuals; or
to enforce our agreements and terms.
We do not sell personal information to third parties as a commercial product.
International Transfers
Because Pearly Locus Medical may use international technology, cloud-hosting, payment, communications, analytics or other service providers, personal information may in certain circumstances be processed outside South Africa.
Where personal information is transferred outside South Africa, Pearly Locus Medical will take reasonable steps to ensure that the transfer is conducted in accordance with applicable POPIA requirements.
This may include contractual, technical, organisational or other safeguards appropriate to the circumstances.
Security Of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access
- loss
- destruction
- misuse
- alteration
- disclosure; and
other unlawful processing.
Depending on the circumstances, safeguards may include:
- access controls
- password protection
- encryption or secure transmission technologies
- website security measures
- backups
- monitoring
- internal procedures; and
confidentiality obligations.
No website, electronic transmission or storage system can be guaranteed to be completely secure.
Personal Information Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
- the nature of the information
- the purpose for which it was collected
- contractual requirements
- accounting and tax requirements
- legal obligations
- dispute resolution
- fraud prevention; and
regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- request access to personal information we hold about you
- request correction or updating of inaccurate information
- request deletion of information where legally permissible
- object to certain processing
- object to direct marketing
- withdraw consent where processing is based on consent
- request information regarding how your personal information is processed
- complain about our handling of personal information; and
exercise other rights available under POPIA and applicable law.
Requests should be sent to:
Email: [email protected]
We may need to verify your identity before processing a request.
Direct Marketing
We may communicate with customers about Pearly Locus Medical products, services, promotions and healthcare-related content where permitted by applicable law.
Where consent is required for electronic direct marketing, we will obtain the appropriate consent.
You may unsubscribe or opt out of marketing communications at any time by using the unsubscribe mechanism provided or contacting us.
Opting out of marketing does not necessarily prevent us from sending important transactional or service-related communications, such as order confirmations, invoices, delivery notifications, security notices or account-related messages.
Children'S Personal Information
Our website and services are not generally directed at children.
We do not knowingly seek to collect children's personal information except where permitted or required by law and with the appropriate authority or consent where applicable.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites, applications or services.
These may include payment providers, social-media platforms, logistics providers, financing providers, manufacturers, suppliers and other external services.
We are not responsible for the privacy practices or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
Fraud, Security And Abuse Prevention
We may process personal information to detect, investigate and prevent:
- fraud
- payment fraud
- account abuse
- unauthorised transactions
- cyberattacks
- identity theft
- unlawful activity; and
other security threats.
This may include sharing relevant information with payment providers, fraud-prevention providers, professional advisers, law-enforcement authorities or other appropriate parties where lawful.
Data Breaches
If Pearly Locus Medical experiences a security compromise involving personal information, we will take appropriate steps to investigate, contain and remediate the incident.
Where required by POPIA or other applicable law, affected parties and/or the Information Regulator will be notified in accordance with the applicable legal requirements.
Automated Processing And Artificial Intelligence
Pearly Locus Medical may use technology, analytics or artificial intelligence tools to support website functionality, customer service, product recommendations, business analytics, marketing or operational processes.
Where automated processing has legal or similarly significant effects on an individual, we will comply with applicable legal requirements and provide appropriate safeguards where required.
Personal information will not be used for unrelated AI or automated-processing purposes without an appropriate lawful basis.
Information Access And Paia
Pearly Locus Medical recognises the rights provided by the Promotion of Access to Information Act 2 of 2000 ("PAIA").
Our PAIA Manual provides information regarding the records held by Pearly Locus Medical and the process for requesting access to records.
The Information Regulator provides guidance and templates for PAIA manuals applicable to private bodies.
Our PAIA Manual should be read together with this Privacy Policy.
Complaints
If you have a concern about how Pearly Locus Medical processes your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
Privacy / Information Officer Contact
Pearly Locus Pty Ltd trading as Pearly Locus Medical
Office 905/906 Apollo Building 210 Du Toit Street Arcadia Pretoria 0002 Gauteng South Africa
Email: [email protected] Telephone: +27 12 054 5368 WhatsApp: +27 82 235 6179
If you are not satisfied with our response, you may contact the Information Regulator of South Africa through its official channels. The Regulator provides mechanisms for POPIA complaints, PAIA complaints and security-compromise reporting.
Information Regulator Website: https://inforegulator.org.za/
Changes To This Privacy Policy
Pearly Locus Medical may update this Privacy Policy from time to time to reflect:
- changes to our business
- new website functionality
- new marketplace services
- changes to technology
- changes in applicable law; or
changes to our privacy practices.
The latest version will be published on our website with the applicable effective or updated date.
Where a change materially affects your rights or the manner in which we process personal information, we will take reasonable steps to notify affected users where required.
Contact Us
If you have questions about this Privacy Policy, your personal information or our privacy practices, please contact:
Pearly Locus Pty Ltd trading as Pearly Locus Medical
Office 905/906 Apollo Building 210 Du Toit Street Arcadia Pretoria 0002 Gauteng South Africa
Telephone: +27 12 054 5368 WhatsApp: +27 82 235 6179 Customer Support: [email protected] General / Privacy Enquiries: [email protected]
Website: pearlylocusmedical.com
Pearly Locus Medical Your Health Gateway to Africa