VITALA

VITALA Rewards Programme

Rewarding Good Intentions

VITALA: rewarding good intentions

Welcome to VITALA, the rewards programme designed to recognise and reward your loyalty to Pearly Locus Medical.

VITALA gives eligible customers the opportunity to earn points on qualifying purchases and use those points towards eligible future purchases and approved rewards.

1. How to join

  1. Visit www.pearlylocusmedical.com.
  2. Create or sign in to your customer account.
  3. Register for VITALA when the programme becomes available.
  4. Use your registered account when placing eligible orders.
  5. Track your points and rewards through the designated VITALA account interface.

2. How to earn points

Members earn 1 VITALA Point for every R1 spent, or the equivalent amount in a supported transaction currency, on eligible products.

For example:

  • Spend R1,000 and earn 1,000 points.
  • Spend R5,000 and earn 5,000 points.
  • Spend US$60 and earn 6,000 points.

Points are calculated on the eligible purchase amount after applicable discounts and excluding amounts specified in the programme rules.

3. What are my points worth?

For eligible redemptions:

  • 100 points = R1.
  • 1,000 points = R10.
  • 10,000 points = R100.

Where USD redemption is supported, 100 points = US$0.01.

Points are rewards credits and are not a bank deposit, investment, insurance policy or cash balance. Cash withdrawal and transfers between members are not available unless expressly authorised under the programme rules.

4. When will my points be credited?

Points may initially appear as pending. They will become available after the applicable payment, order fulfilment and verification requirements have been met.

Cancelled orders, refunded products and transactions that do not satisfy the programme rules will not qualify for points.

5. How do I redeem my points?

When redemption is enabled, eligible members may:

  1. Sign in to their account.
  2. Check their available VITALA balance.
  3. Select an eligible product or reward.
  4. Apply the available points at checkout or through the approved redemption process.
  5. Pay any remaining amount using an accepted payment method.

The minimum redemption amount, eligible products and maximum percentage of an order payable with points will be displayed before redemption.

6. Can I earn bonus points?

VITALA may introduce welcome bonuses, first-purchase rewards, referral incentives and limited-time promotional campaigns. Each promotion will have its own published eligibility conditions and validity period.

7. What happens if I return an order?

Points attributable to refunded or cancelled purchases may be reversed. If points have already been redeemed, the adjustment will be handled in accordance with the published returns and rewards rules.

8. Do my points expire?

The programme's approved expiry policy will be displayed in the VITALA terms and conditions. Members will receive reasonable notice of any expiry that applies to their points.

9. Can my points be used internationally?

VITALA may support eligible transactions in South African rand and US dollars, with additional currencies introduced as the programme expands. Availability will depend on the supported checkout currency, participating seller and published redemption rules.

10. Responsible use

VITALA accounts must be used honestly and in accordance with the programme rules. Fraudulent transactions, abuse of referral promotions and attempts to manipulate points may result in an investigation and appropriate action under the published terms.

11. Customer support

For assistance with eligible orders, points balances or rewards, contact Pearly Locus Medical through the official customer support channels published on www.pearlylocusmedical.com.

VITALA — Rewarding Good Intentions.

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